Support.

Get help with MockupMotion, the browser studio for video and photo mockups. Most issues are covered below; otherwise send the details privately.

Available now

Quick start

Start with the basics.

01Open mockupmotion.com in a current version of Chrome, Edge or Safari.
02Pick a video or photo mockup and add a PNG, JPEG or WebP design.
03Position the artwork, then export an MP4, PNG or JPG to your device.

Common questions

Useful answers first.

Do I need any editing experience?

No. Choose a template, add your artwork and adjust its position. The template does the rest.

Is my artwork uploaded anywhere?

No. Your artwork is edited and your video is rendered in your own browser, so MockupMotion never receives it.

Can I use the studio on my phone?

Yes, the studio opens on phones with a touch-friendly editor. It renders video live, so it works best on a computer; on a phone, playback may stutter and exports take longer.

Why are my edits gone after refreshing?

Edits stay in the current tab and are not saved as projects. Keep your original artwork and download any exports you want to keep.

What details help with a support request?

Include the mockup name, your browser and device, what you expected and what happened, and a screenshot if you can. For purchases, include the purchase reference from your account. Please do not send original artwork unless asked.

Still need help?

Send the details privately.

No support email address is published. Use this form and the reply will go directly to the email you provide.